What version is your kit? There should be a small round sticker on the Interface box with a hand written number on it. If it's not there then when you open the Multiloader software (with Interface connected) it should give you a version near the bottom right corner. If it's version 19 or older then you can try updating it. If it's version 23 then it would have to be sent in. We can reset it for you at no cost but you would need to cover shipping cost.
I can provide a stock.
Director of Sales & Marketing